Maintenance and development of systems supporting the operation of two branches of Allianz Partners UK: RSA and Travel

The project’s most difficult challenge was systems development facing the constantly growing and changing Allianz insurance offer and legal regulations. We simultaneously developed even a dozen systems responsible for various offer areas. In the area of RSA, we maintained, for example:

• the system for recording Assistance events with a policy database, enabling the registration and monitoring of Assistance services.
• the system used to settle Assistances before they are transferred to the accounting department. It allowed the processing of invoices from Agents.
• the system allowed settling replacement cars issued during repairs carried out in workshops. Used for Mercedes.
• the system used to provide Home Assistance services.
• other services – under the contract, we also maintained minor services and systems, some of which performed typically supporting functions, e.g. they enabled other systems to access dictionary data or were used to inform the client about the current status of Assistance services.

In the Travel area:

• the system that allows you to sell and manage Travel policies. It had functionalities allowing for consideration of claims under purchased policies.
• websites that allow you to submit claims via the Internet.