Maintenance and development of insurance systems supporting the operation of Allianz Partners UK

The project’s most difficult challenge was insurance systems development in the face of the constantly growing and changing Allianz insurance offer and legal regulations. We simultaneously developed as many as a dozen systems responsible for different areas. In the area of RSA, we maintained, for example:

• Phoenix/IAA – a system for recording Assistance events with a policy database, enabling the registration and monitoring of Assistance services;
• AIR – a system used for billing Assistance events before they are transferred to the accounting department. It allowed the processing of invoices from Agents;
• Dealer Portal – a system to account for replacement cars issued during repairs carried out in workshops. Used for Mercedes;
• Property – a system used for the provision of Home Assistance services;
• Other services – as part of the contract, we also maintained minor services and systems, some of which had typical support functions, e.g. allowing dictionary data to be accessed by other systems or used to inform the client about the current status of Assistance services.

In the Travel area:

• Liberty – a system that allows the sale and management of Travel policies. It had the functionality to process claims under purchased policies;
• TMS/Claims Online – websites that allow claims to be submitted via the Internet.