Implementation of the BPM engine along with two processes:
Underwriting and Outgoing Correspondence
Who have we helped?
BNP Paribas Cardif is an international insurance company that is part of the BNP Paribas group. Since 1973, BNP Paribas Cardif has been developing and marketing savings and risk insurance products. With a presence in 33 countries, BNP Paribas Cardif is a global specialist in personal insurance.
What was the project about?
The project was divided into two parts. Underwriting included optimizing and implementing the business process of medical assessment of the insured, along with managing customers’ medical examination and consultation orders.
The aim of the second part of the project, covering Outgoing Correspondence, was to implement a universal correspondence service available for various domain systems. The service had to enable various correspondence channels (SMS, e-mail, direct mail) depending on the business event and contact details, as well as the selection and management of templates and the archiving of correspondence.
What was the challenge?
- Move away from traditional printouts in favor of electronic communication.
- Lack of full system support for the indicated processes.
- Inability to monitor processes and find bottlenecks.
What have we done?
– DPC Product Catalog
– DPC Integration
– DPC Assets management
– Camunda Task List
The project was based on several key functionalities of the Digital Product Center, which supported the development of a product catalog and assets management. Camel was used for integration with external systems (policy system, SMS and mail services, and other custom services).
The user interface was implemented in Angular, and additionally, Camunda Cockpit and Tasklist were used for administrative purposes. For the process analysis, we used a combination of RabbitMQ, a custom application for aggregating data about processes in the event sourcing, Elasticsearch and Kibana approaches.
What results did we get?
The implementation of the Camunda platform significantly improved both implemented processes. The ready-made integrations made it possible to quickly and cost-effectively add new processes in the future.
What technologies have we used?
Altkom’s team was communicative during development, prompt in finding solutions after deployment, and collaborative to help produce the best product possible. They were agreeable and efficient in their approach and testing and offered the latest technologies.