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Insurance & Insurtech

Crédit Agricole

Direct travel insurance. Developing an online portal for direct sales of travel insurance


Who have we helped?

Crédit Agricole Group is a benchmark player in local banking, serving 52 million customers across 49 countries. Founded in 1885, it now has a presence in all segments of the banking, finance and insurance sectors and is one of Europe’s foremost banks.


What was the project about?

Bank Crédit Agricole decided to launch online sales quickly of travel insurance for individuals and their families with an option of extending the scope of the platform to include sports insurance. The current sales system did not support direct sales channels, so one of the most significant issues was introducing online payments for direct insurance purchases.  

As the configuration of a new product in the existing core system would be costly and time-consuming, it was decided to integrate with the current system for after-sales insurance service, including claims management. Another key feature was the development of an accessible and friendly user interface embedded in the style and colors of the customer’s home page.


What have we done?

Rapid development, including end-to-end design, was possible thanks to the use of ready-made components from the Altkom Insurance Suite (AIS) system for parameterization and configuration of the product and tariffs. The new system enabled controlling the sales path by-product parameterization and configuration. Another feature was a quick implementation of new sales fronts based on the Altkom Insurance Suite parameterization module with customization of styles and colors in line with the customer’s home page.

Our solution also comprised integration with the online payment operator Bluemedia and integration with the product system using queues (RabbitMQ). Overall, the solution consisted of a sales module (front office), a management module (back office), a web application for direct sales, and a microservice for state regulator control.
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What results did we get?

Less than 2 months

Launch in less than 2 months – very short implementation time from the start of the project to the production.

500 bank branches

500 Crédit Agricole bank branches nationwide using the new system.

Increase in sales

Enabling the sale of new business line – travel policies with increase in sales by several dozen percent.


What technologies have we used?

Spring Boot

it consulting


Process Automation


Process Automation


app dev

Credit Agricole has been cooperating with Altkom Software for several years and highly appreciates both the team competence and quality of delivered Solutions. The portal has been implemented in accordance with our expectations at the given time.

Krzysztof Warechowicz