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Automatyzacja procesów leasingowych przez Altkom Software - mockup1

Reducing car finance application processing time by 32%

Project outline

What was the project about?

The client approached us with a plan to standardise the sales process in their partner (vendor) channel so as to make it easier for vendors’ consultants, partners and dealers to collect data and calculate price quotes for customers wishing to secure a car finance option. The key objective was to enable the customer to complete the purchase at any place and time.

We started with user surveys so as to be able to design the right customer journey. Next, we created the solution architecture and proceeded with the development of business requirements. In the process, we focused on making sure the interface for the partners and employees of the leasing company would be fully configurable, which was an important aspect of the project. Our client was particularly interested in a special partner management module and wanted to be able to specify quote parameters as per partner and create sales reports for vendor networks.

Project duration

6 months

Industry

Automotive, leasing

Services
  • Process automation
  • Software development
  • UX/UI

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Our client

Who was our client?

Our client is one of the largest financial institutions in Poland. For more than 20 years, it has provided finance services (leasing or loan) to companies and enterprises all over the country. It offers financing options for, e.g. vehicles, IT equipment, machines, devices and investment projects. Its clients include both SMEs and the largest companies active on the Polish market.

Automatyzacja procesów leasingowych przez Altkom Software - mockup 2
Key challenges

What were the key challenges of the project?

The target passenger car finance (leasing) solution had to meet several requirements:

  • Easy financial product implementation;
  • Quote parameters configurable as per partner;
  • Easy addition of new partners;
  • Easy to upgrade in the future.
Automatyzacja procesów leasingowych przez Altkom Software - mockup 3
Our solution

How did we address the problem?

Trying to maximise the use of digital tools, we deployed a dedicated leasing platform along with a vendor support process. Our project was based on a low-code solution; it used the popular Camunda BPM platform (implemented together with our original Digital Leasing Platform) as the workflow engine for process creation and modelling.

Next, we created a dedicated application for vendors’ managers (in charge of departments) and consultants (employed in car dealerships), which enabled them to manage offers and sales networks and, most importantly, support an end2end leasing application process.

The client’s leasing platform now includes modules and features that allow them to:

  • Prepare and publish forms with no need for coding;
  • Quickly adapt products to existing processes;
  • Generate and automatically fill out documents;
  • Easily generate operational and management reports;
  • Send data to data warehouses and analytics tools;
  • Optimise processes on an ongoing basis (hot deployment).
Automatyzacja procesów leasingowych przez Altkom Software - mockup 4

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Our work

What did we do?

01

Needs analysis

Identifying the (business and technology) needs of institutions, clients and partners.

02

User surveys

Conducting interviews to design the right customer journey.

03

Solution architecture

Making sure the platform could be integrated with multiple systems.

04

Workflow engine

Deploying Camunda + Digital Leasing Platform (our original solution).

05

UX/UI design

Designing dedicated interfaces for the client (vendor’s directors, managers and consultants).

06

Leasing process

Designing and deploying the “car” finance application process.

07

Deployment

Launching the vendor platform to allow a modern approach to classical business processes.

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Key results

What did the client get?

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100%
paperless

The solution allowed the use of paper documents to be cut.

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32% faster
service

The time needed to process an application was cut by 32%.

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High NPS:
76%

The solution was very highly rated by users.

TECH stack

What technologies did we use?

Java

Apache Camel

Elasticsearch

Apache Kafka

Oracle DB

PrimeNG

Angular

HTML/CSS3

HAProxy

Spring Framework

Camunda BPM

Digital Leasing Platform

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Sandra Szklarek, BUSINESS DEVELOPMENT MANAGER
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As shown above, the deployment of our Digital Leasing Platform along with Camunda BPM significantly modernised our client’s leasing processes, bringing about an impressive improvement in application processing time, which was reduced by 32%.

The project demonstrates how digitisation and automation can remodel traditional business processes, improving effectiveness and customer satisfaction.

Sandra Szklarek

Business Development Manager

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