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Insurance & Insurtech

Postal Insurance

Altkom Insurance Suite implementation –
central system enabling the creation and configuration of insurance products, sales, after-sales service, and claims settlement.

ABOUT CLIENT

Who have we helped?

Postal Insurance is a part of the Poczta Polska Capital Group. The company offers a wide range of simple and affordable life and property insurance, available in nearly 4,500 post offices throughout the country.

PROJECT SUMMARY

What was the project about?

The Postal Insurance Board has established the vision of transforming the institution into a modern company using the potential of the number of customers and post offices. Therefore, it was decided to replace the current IT system with Altkom Insurance Suite. This solution resulted into fast implementation of new products and increased conversion through well-structured sales paths. 

ABOUT challenge

What was the challenge?

  • Premium calculation and issuance of the policy were too long. Post offices could not afford to extend the time of customer service. 
  • Setting up a new product on an existing core system was costly and time-consuming. 
OUR SOLUTION

What have we done?

OUTCOME & KEY RESULTS

What results did we get?

The implementation of AIS significantly reduced the time needed to issue the policy. Product Factory enabled quick and low-cost configuration of new products, previously unavailable in the Postal Insurance offer.The sale takes place through the intuitive Agent Panel, which, according to users, is much friendlier than the previous solution. Now the process of selling and issuing the policy, including payment, is possible in 3-5 minutes, and the customer receives a motor insurance price offer after 30 seconds.

30%

Sales conversion increased by 30%.

x2

The number of premium calculations and applications has already doubled 3 months after implementation.

250%

In the 3 years after the implementation of the system, the premium of Postal Insurance increased by 250%.

TECHNOLOGIES

What technologies have we used?

Java

JAVA

Spring

it consulting

Angular

Process Automation

PostgreSQL

it consulting

Angular

Process Automation

RabbitMQ

JAVA
quote

During the cooperation, Altkom demonstrated not only professionalism and the necessary insurance knowledge, but also above all, flexibility, which has helped to response quickly to changes in the requirements.

Jacek Jabłoński

IT Department Director