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Altkom Insurance Suite: Claim Centre

Are you looking for a solution that flexibly adapts to customer needs and rapidly adjusts to regulatory changes? Discover a modular system designed for comprehensive claims management, tailored to the daily challenges of claims handlers.

  • Versatility

    Manage claims across various lines of business: life, health, property, motor, personal, agriculture.

  • Simplicity

    Enhanced self-service for claims handlers – easily create and edit process components without IT support.

  • Automation

    Less manual work, faster decision-making, and more efficient claims handling using AI and OCR.

CHALLENGES

What issues are slowing down your claims process?

  • Your current claims system can’t keep up with technological or regulatory changes

  • Each process update requires lengthy IT work and costly deployments

  • You lack task automation and AI capabilities in claims and appeals handling

  • Claims handlers manually transfer data between systems and communication channels

  • There are no tools for quick crisis response, such as in mass claim events

  • Processes are fragmented, inconsistent, and heavily dependent on manual input

  • Limited visibility into case statuses and no control over team workload

SOLUTION

Introducing AIS Claim Centre

A response to business challenges in claims handling: complex and costly processes, manual workflows, limited flexibility, and difficulty implementing change. Instead of a rigid solution, you receive a set of modules that can be implemented gradually and integrated into your existing operational processes.

Depending on your organisation’s priorities, you can focus on what delivers the greatest business impact: speeding up service, reducing operational costs, or improving the customer and partner experience.

  • FNOL

    Enables customers and partners to report a claim and track its status in real time – without needing to call customer service.

  • Billing

    Provides full control over claims settlement costs and benefit payouts – supporting effective budget management and process profitability.

  • Subledger

    Helps track and report compensation-related payments – accelerating period closes and ensuring financial compliance.

  • Assessor Portal

    Streamlines cooperation with assessors – enabling quick information exchange, oversight of deadlines, and quality of assessments.

  • Claims and Benefits Management

    Allows for smooth execution of the entire claims process – from reporting and assessment to payout – with full visibility at every stage.

  • Outbound Communication

    Automates notifications for customers and partners – speeding up processes, increasing transparency, and reducing status enquiries.

OFFER

What makes AIS Claim Centre stand out?

CASE STUDIES

See examples of real implementation

  • Process list view in the central insurance system of Ubezpieczenia Pocztowe
    Migrated Ubezpieczenia Pocztowe from a legacy system. Within just three months of implementing Altkom Insurance…
  • Step-by-step journey of purchasing insurance online via the Credit Agricole insurance sales portal.
    The flexibility of Altkom Insurance Suite enabled rapid deployment of the insurance sales portal –…
  • automating-the-refund-process-with-ai-case-study-
    Developed a PoC system for flexible patient claim registration. Used generative AI to automate email…
    See all case studies

    PARTNERSHIP

    Experience the system in action

    • Consultation

      Book a system demo and speak with our expert.

    • Workshop

      Share your needs and expectations during a workshop session.

    • Offer

      Receive a tailored offer and decide if AIS Claim Centre is right for you.

    Filip Wachowiak

    Business Development Manager

    BENEFITS

    Why it’s worth it?

    BLOG

    Read more about the role of technology in optimising claims processes

    • Visual representation of a modern, optimized Claims Settlement Process in the insurance industry.
      Marta Rutkowska
    • Robot processing documents – representing the automation of the complaints process in insurance companies using artificial intelligence.
      Marta Rutkowska
    • Heart-shaped health symbol under an umbrella next to a document – a metaphor for patient protection and digital transformation in the health insurance sector.
      Marta Rutkowska