The entire process – from claim submission to settlement – is handled within a single, integrated environment. Data flows are seamless, eliminating errors caused by manual information transfers.
Altkom Insurance Suite: Claim Centre
Are you looking for a solution that flexibly adapts to customer needs and rapidly adjusts to regulatory changes? Discover a modular system designed for comprehensive claims management, tailored to the daily challenges of claims handlers.
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Versatility
Manage claims across various lines of business: life, health, property, motor, personal, agriculture.
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Simplicity
Enhanced self-service for claims handlers – easily create and edit process components without IT support.
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Automation
Less manual work, faster decision-making, and more efficient claims handling using AI and OCR.
CHALLENGES
What issues are slowing down your claims process?
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Your current claims system can’t keep up with technological or regulatory changes
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Each process update requires lengthy IT work and costly deployments
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You lack task automation and AI capabilities in claims and appeals handling
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Claims handlers manually transfer data between systems and communication channels
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There are no tools for quick crisis response, such as in mass claim events
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Processes are fragmented, inconsistent, and heavily dependent on manual input
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Limited visibility into case statuses and no control over team workload
SOLUTION
Introducing AIS Claim Centre
A response to business challenges in claims handling: complex and costly processes, manual workflows, limited flexibility, and difficulty implementing change. Instead of a rigid solution, you receive a set of modules that can be implemented gradually and integrated into your existing operational processes.
Depending on your organisation’s priorities, you can focus on what delivers the greatest business impact: speeding up service, reducing operational costs, or improving the customer and partner experience.
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FNOL
Enables customers and partners to report a claim and track its status in real time – without needing to call customer service.
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Billing
Provides full control over claims settlement costs and benefit payouts – supporting effective budget management and process profitability.
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Subledger
Helps track and report compensation-related payments – accelerating period closes and ensuring financial compliance.
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Assessor Portal
Streamlines cooperation with assessors – enabling quick information exchange, oversight of deadlines, and quality of assessments.
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Claims and Benefits Management
Allows for smooth execution of the entire claims process – from reporting and assessment to payout – with full visibility at every stage.
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Outbound Communication
Automates notifications for customers and partners – speeding up processes, increasing transparency, and reducing status enquiries.
OFFER
What makes AIS Claim Centre stand out?
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Claims can be submitted automatically via multiple channels – online forms, emails, or external systems.
AI and OCR technologies read and process document content, extract data from attachments, and estimate claim costs based on images, history, or descriptions.
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Modules can be rolled out gradually, aligning investment pace with business priorities. Each component is configurable to organisational requirements – including product lines and regulatory changes.
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The system’s architecture supports continuous development – new functions can be added or adjusted without disrupting existing operations. This enables claims processing to scale with business growth without a complete system overhaul.
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AIS can integrate with key business systems – such as CRM, policy administration, finance, accounting, or external databases (e.g. DVLA). Information remains consistent and accessible in real-time across the process.
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AIS Claim Centre modules can be deployed in a cloud environment, offering flexible resource management and cost savings.
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PARTNERSHIP
Experience the system in action
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Consultation
Book a system demo and speak with our expert.
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Workshop
Share your needs and expectations during a workshop session.
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Offer
Receive a tailored offer and decide if AIS Claim Centre is right for you.
Filip Wachowiak
Business Development Manager
