OUTCOMES
Increase in NPS and partner retention
The stability and ongoing development of systems contributed to higher satisfaction and loyalty among B2B clients.
Faster time-to-market
New functionalities supported product portfolio expansion, customer acquisition, and improved operational margins.
Reduced TCO and higher ROI
Process and architecture optimisation led to lower maintenance costs while maintaining high service quality.
PROJECT
Allianz Partners UK, part of the global Allianz Group, is a leading provider of solutions that combine insurance and technology in a B2B2C model. The company supports a wide network of partners and end customers in the roadside assistance and travel services sectors.
As part of a strategic collaboration, Allianz entrusted us with the maintenance and development of several key IT systems supporting the Roadside Assistance (RSA) and Travel Insurance areas – from incident reporting to claims processing and settlement.
The objective of the engagement was to ensure operational continuity and to implement innovations that would support product development and revenue growth within the B2B2C framework.
PROJECT TIME
2011-2022
INDUSTRY
Insurance
COUNTRY
United Kingdom
Allianz was founded in 1890 in Berlin, originally operating as a regional provider of accident and transport insurance. Through the efforts of multiple generations of employees and managers, the company evolved into a strong player in the international insurance market.
Today, Allianz operates globally, delivering a comprehensive range of insurance products to customers in over 70 countries worldwide.
Thanks to long-standing familiarity with the client’s business processes and maintained systems, the team served as a trusted partner actively contributing to business development.
It remained the first point of contact whenever rapid system changes were required – whether to support the acquisition of a new cooperation agreement by Allianz, or to ensure compliance with evolving regulatory requirements by adapting processes and systems to new conditions.
ACTIONS
Allianz received not only operational support, but also recommendations for changes and enhancements that improved system efficiency and enabled faster response to market needs.
