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IT solutions for the insurance industry

Are you losing customers due to complicated processes and lack of personalisation? Improve user experience to meet business goals faster. We offer modern technologies and easily configurable solutions that eliminate barriers, support insurers in meeting market and regulatory requirements and help them gain a competitive advantage.

  • You will gain satisfied and loyal customers

    Personalised offers and improved experiences at every stage of the customer service.

  • Reduce costs and increase efficiency

    Automation of key processes and elimination of manual tasks.

  • You will discover new ways to generate revenue

    Implementing an omnichannel approach. The use of cross-selling and upselling.

CHALLENGES

Are any of the following challenges slowing down your growth?

  • Low-quality claims and complaints handling increases churn and dissatisfaction
  • Complex and fragmented sales processes lead to high abandonment rates
  • Poorly targeted offers reduce sales effectiveness
  • Growing demand for fast, self-service solutions is unmet.

CASE STUDIES

See how we have removed similar restrictions in other insurance companies

  • Process list view in the central insurance system of Ubezpieczenia Pocztowe
    Migrated Ubezpieczenia Pocztowe from a legacy system. Within just three months of implementing Altkom Insurance…
  • Step-by-step journey of purchasing insurance online via the Credit Agricole insurance sales portal.
    The flexibility of Altkom Insurance Suite enabled rapid deployment of the insurance sales portal –…
  • AXA platform user panel – editing profile and contact information.
    B2B platform for managing employee and family health benefits – enables handling of insurance policies,…
  • Cloud cost comparison for AWS, Azure, Google Cloud and Oracle – charts and insights
    Developed migration paths, identified potential risks, and compared costs for an insurance company, taking into…
  • automating-the-refund-process-with-ai-case-study-
    Developed a PoC system for flexible patient claim registration. Used generative AI to automate email…
    See all case studies

    SOLUTION

    Altkom Insurance Suite (AIS)

    Ecosystem for insurance management

    Altkom Insurance Suite is a system composed of ready-made components that together create a comprehensive environment for managing insurance processes.

    AIS meets the needs of fast-growing and mature insurance companies that want to upgrade their solutions without having to replace the core system. The system stands out for its exceptional flexibility – the individual components can be implemented independently and can be developed in line with current business requirements.

    AIS Portals

    A set of portals dedicated to customers and employees to support key sales, service and claims processes.

    • AIS Claim Registration Portal
    • AIS Employee Portal
    • AIS Agent Portal
    • AIS Self Sevice
    • AIS Employer Portal
    • AIS Comparison Engine
    • AIS Direct
    • AIS Comparison Engine
    • Policy Centre

      Components that allow for managing the full process of policy administration – from issuance, through handling changes, to renewals and termination.

    • Product Factory

      Components for product configuration, product catalogue management and calculation.

    • Claim Centre

      Components that enable claims and benefits management, parameterisation of surveys for claim registration and communication with technical assessors.

    Are you interested in any of the system components?

    Choose technology that helps achieve business goals

    • No vendor lock-in

    • Cloud readiness

    • Flexibility and scalability

    • Openness to integrations

    • Process optimisation and automation

    • Using generative AI

    • Focus on security

    • Modular systems (microservices)

    • Support for customer self-service

    • Short time-to-market for products

    PARTNERSHIP

    Clarify your doubts and discover our capabilities in practice

    • Consultation

      Make an appointment to demo the system and speak to someone with experience in the insurance industry.

    • Workshop

      Share all your needs and expectations during the initial workshops.

    • Tailor-made offer

      Receive an offer and decide if you want to implement and develop systems together with us.

    Filip Wachowiak

    Business Development Manager

    Why talk to us?

    BENEFITS

    What do you gain from our solutions?

    BLOG

    Read more about the role of technology in the insurance industry

    • AI in insurance – an image of a man in a suit with a television for a head, holding an umbrella.
      Marta Rutkowska
    • AI features in Power BI reports – illustration showing advanced AI functionalities in Power BI for data analysis and visualization.
      Aneta Waśko
    • Heart-shaped health symbol under an umbrella next to a document – a metaphor for patient protection and digital transformation in the health insurance sector.
      Marta Rutkowska

      FAQ

      What do customers most often ask?

      Companies face rising customer expectations for personalization, process automation, cost reduction, and the implementation of omnichannel strategies.