Digital revolution in health insurance services for AXA Assistance

AXA Assistance is an international company within the AXA group, specialising in assistance and insurance services. Operating globally, the company serves both individual and business clients in over 30 countries.
 
AXA Assistance is known for its high standards of service, quick response to customer needs, and flexibility in adapting its services to local markets. With this approach, AXA Assistance is one of the leaders in the assistance sector, providing not only traditional insurance products but also comprehensive support in emergencies.

• Automating policy management. Employers needed easy and fast access to manage employee policies. We implemented CRUD functionalities (create, read, update, delete), enabling employers to handle policies independently. Now they can easily create new policies, update employee data, and cancel inactive policies.
• Simplifying claims handling. We provided employees with direct access to monitor their health insurance. Through the platform, they can report planned hospitalisations online, upload medical documentation, and track the reimbursement process. This seamless access to information and control over claims reduced the need for direct contact with AXA representatives.
• Integration with medical systems. We integrated the platform with medical facilities’ billing systems, enabling automatic processing of invoices and verification of medical documentation.
• Cost reduction and efficiency improvement. Our platform streamlined policy management and claims handling, which significantly reduced handling times and lowered operational costs. Automation using a workflow engine minimised manual work and reduced errors.