Trusted data for better insurance decisions
Integrating data from key systems – ERP, HR, customer portal and core operational platforms –…
Launching a scalable insurance system for a new company with a large motor insurance portfolio from day one
OUTCOMES
Results of partnership
Operational readiness
The company was able to start operations with a complete portfolio of policies and claims, without any risk of service disruption.
Cost optimisation
Clear settlement with the repair network enabled lower claims handling costs and improved financial transparency.
Faster claims registration
The system ensures efficient registration of claims thanks to access to reliable and standardised data.
PROJECT
Genesis and business expectations
A new insurance company, established within a capital group, turned to Altkom Software with the challenge of taking over and servicing a large portfolio of motor policies. Until then, the company had operated as an intermediary, and the shift to becoming a full insurer required building its own customer service and claims handling processes.
The key objective was to implement a system that would enable smooth servicing of the transferred portfolio from the very first day of operations. The client expected a scalable solution that would reduce costs and ensure compliance with regulatory requirements for security and reporting.
PROJECT TIME
2023-2024
INDUSTRY
Insurance
COUNTRY
Poland
SERVICES AND SOLUTIONS
TECHNOLOGIES
Spring Boot
Spring Cloud
Angular
RabbitMQ
PostgreSQL
AWS
Kubernetes
Java
The client
Who have we helped?
A newly established insurance company set up by a global car manufacturer and distributor. It specialises in motor insurance, combining insurance products with authorised service network support.
REQUIREMENTS
Business challenges
- Ensuring continuity of service during the migration of the policy portfolio,
- Reducing claims handling costs through better cooperation with the repair network,
- Shorter claims registration times and elimination of duplicate submissions,
- Launching the system in the cloud, configured in line with international regulatory requirements (EIOPA, DORA).
ACTIONS
Project execution process
The project began with workshops to identify priorities: simple operations for agents and employees, automation of sales and claims processes, scalability, business continuity, and compliance with regulatory requirements.
SOLUTION
Scope and delivery model
Altkom Software implemented its proprietary solution for comprehensive insurance management — Altkom Insurance Suite (AIS). The system runs in a cloud environment, with an architecture and configuration tailored to international supervisory requirements (EIOPA, DORA), ensuring compliance and full scalability.
Built-in AIS mechanisms enable automatic claims registration, elimination of duplicates, and standardisation of data used by claims handlers. The system was adapted to integrate with the client’s repair network — simplified settlements and improved cost transparency make it possible to better control expenses and streamline cooperation with service partners.
Standardised processes reduce the number of manual tasks, relieving operational teams and allowing them to focus on customer service and the company’s further growth.
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