Trusted data for better insurance decisions
Integrating data from key systems – ERP, HR, customer portal and core operational platforms –…
Golden Record.
Create a single source of truth for your data
Inconsistent data drives multimillion-dollar losses—on average, $12.9M per year per organization.* A fragmented view of the customer slows decision-making, increases costs, and raises risk exposure. Don’t repeat competitors’ mistakes. Golden Record provides a trusted source of truth that helps reduce losses, accelerate processes, and build lasting advantage.
* Gartner, Data Quality: Best Practices for Accurate Insights
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Cross-sell and up-sell
Leverage a complete customer view to tailor offers more precisely and grow revenue.
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Customer experience (CX) improvement
Ensure data consistency to speed up service—from onboarding to claims handling.
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Regulatory compliance
Simplify adherence to supervisory requirements (e.g., PSD2, FIDA), reducing both compliance costs and the risk of penalties.
CHALLENGES
Are your data exposing your organization to losses?
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Revenue leakage—Fragmented data from CRM and core banking systems to underwriting and contact centers make it difficult to build a unified customer view. As a result, segmentation, personalization, and cross-sell lose their effectiveness.
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Regulatory risk—Inconsistent customer and transaction data increase audit costs, raise the risk of penalties, and complicate compliance with AML, KYC, GDPR, and Solvency II requirements.
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High operating costs—Without a single source of truth for customer data, organizations rely on manual processes, errors multiply, and service times lengthen. This erodes both customer satisfaction and loyalty.
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SOLUTION
Gain an edge with consistent data
Golden Record is a single, unified source of truth for critical master data such as customer, product, or contract. It is created through Master Data Management (MDM) processes that integrate information from multiple systems, eliminate duplicates, and ensure data consistency.
By implementing MDM, you reduce risks linked to data fragmentation, meet increasing regulatory requirements, and build a solid foundation for initiatives in AI, process automation, and digital transformation.
BENEFITS
Golden Record as the foundation of modern financial services
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- Customer 360: a complete view of the client. Golden Record ensures consistent and reliable reference data that make it possible to combine information from personal accounts, loans, credit cards, insurance policies, or brokerage services into a single, unified customer profile. This gives banks a holistic view of the customer relationship, allowing them to precisely match product portfolios, increase service efficiency, and improve the quality of customer experience across the entire lifecycle.
- Advanced risk management. Golden Record provides consistent, reliable reference data that form the backbone of scoring models and fraud detection systems. This enables banks to assess creditworthiness more quickly and accurately, identify anomalies more effectively, and respond proactively to emerging threats.
- Onboarding and AML redefined. Golden Record serves as the central source of customer data, supporting processes of standardization and validation. This enables banks to automate KYC and AML procedures, strengthen sanctions screening, accelerate account opening, reduce the number of errors, and lower compliance-related costs.
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- Faster, more cost-efficient claims handling. Golden Record delivers consistent reference data on policies, customers, and documentation, supporting automated claim verification and speeding up claims processing. Insurers can reduce service times from weeks to days, cut operating costs, and improve customer satisfaction.
- Advanced offer personalization. With a complete and consistent view of each customer, insurers design precisely tailored products and execute cross- and up-selling more effectively.
- Accelerated post-merger integration (M&A). Golden Record accelerates the harmonization of customer and policy data after mergers and acquisitions, enabling smoother portfolio consolidation and service processes. As a result, insurers shorten integration time, achieve business synergies more quickly, and reduce the risk of customer attrition during the critical transformation period.
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- More efficient contract lifecycle management. Golden Record provides unified reference data on leasing contracts, enabling faster initiation, servicing, and closure of agreements.
- Seamless partner and ecosystem integration. Trusted data streamline information exchange among dealers, manufacturers, importers, and the leasing company, automating sales processes and shortening document verification times. This drives stronger partner collaboration and faster response to market needs.
- A new standard of customer self-service. Golden Record underpins modern self-service portals where clients can review contracts, payment schedules, or request additional services without engaging a consultant. This reduces contact center workload, lowers servicing costs, and boosts customer satisfaction.
OFFER
How do we implement Golden Record?
Implementing Golden Record means combining technology, processes, and change management. We deliver projects based on the principles of Master Data Management (MDM)—a comprehensive approach to data management. We apply a proven set of practices that maximize both implementation effectiveness and business value:
Every MDM project is tied to measurable outcomes—faster time to value, fewer reporting errors, more accurate risk models.
PARTNERSHIP
Clear doubts and see our capabilities in action
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Expert consultation
Schedule a meeting with our data advisor to discuss your needs and challenges.
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Workshops
Share all your requirements and expectations during introductory workshops.
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Tailored proposal
Receive a customized offer and decide if you are ready to start using data more effectively with us.
Filip Wachowiak
Business Development Manager
FAQ
What customers ask most often?
Golden Record significantly supports regulatory compliance—from reporting to customer identification (KYC, AML). However, full compliance also requires implementing Data Governance frameworks that define responsibilities, policies, and data management processes.