Banking mobile app
Comprehensive redesign of Bank AlJazira’s banking mobile app delivered a modern, intuitive user experience, significantly…
Customer Experience
Create better digital experiences and grow your business without barriers. Ensure consistency, accessibility and personalisation to increase customer engagement and build loyalty. Invest wisely in digital product development – eliminate risk, avoid wrong decisions and focus on solutions that really work.
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Make successful investments
Focus on research and testing to avoid costly mistakes.
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Improve purchase conversions
Eliminate UX barriers and increase sales effectiveness.
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Increase customer loyalty
Build positive experiences and long-term relationships.
CHALLENGES
Are customer experience challenges
holding back your business growth?
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Poorly planned investments in digital product development generate costs and delays,
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Low quality of user experiences limits retention and reduces engagement,
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Barriers in the purchase path reduce conversion rates,
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Inefficient customer service negatively impacts the company’s image,
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Lack of digital process optimisation hinders scaling and expansion into new markets,
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Low level of offer personalisation reduces customer loyalty.
OFFER
Find out what we can do for you
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Product Discovery
Discover the true needs of users, minimise project risks and ensure better product-market fit.
As part of Product Discovery, we will carry out user research, market analysis and prototype testing. We will reduce business and technological risks by working on the solution concept based on feedback gathered from the target group.
What will you gain?
- You will avoid a misguided investment – you will verify your ideas and hypotheses before you even start product development.
- You will develop your product correctly – through prototyping you will eliminate misguided concepts and avoid wasting resources on unnecessary features.
- You will bring the product to market faster – clearly defined requirements will reduce the time it takes to move from the conceptual phase to production.
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Digital product design (UX/UI)
Maximise positive user experience by creating intuitive, aesthetic and functional digital interfaces.
The process includes user needs analysis, information architecture, design of the functional (UX) and visual (UI) layers of the digital product. This includes interaction design and testing to ensure the consistency and effectiveness of the solution.
What will you gain?
- Higher conversions and longer time to use – intuitive interfaces make users more willing to use the product, find what they are looking for faster and take the desired actions more often.
- More engaged and loyal customers – a well-designed user experience builds positive emotions and brand loyalty.
- Positive feedback and trust in the market – a polished digital product inspires trust, stands out from the competition and builds a strong reputation for your company.
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Optimisation and development of digital products
Optimise and develop digital products by systematically analysing and improving existing solutions in terms of usability (UX), accessibility and business effectiveness (CRO).
As part of the process, we will identify user barriers, test solutions and implement changes to improve the effectiveness of the product.
What will you gain?
- You will focus on user experience – eliminating barriers and optimising interactions will make users more willing to use your product,
- You will improve conversion rates and reduce the number of abandoned carts – precise analysis and user path optimisation (CRO) will streamline the purchasing process and reduce the number of unfinished transactions,
- You will eliminate accessibility and usability issues – tailoring your product to diverse user groups (including people with disabilities) will increase its reach, improve brand reputation and help meet legal standards.
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Customer experience research and strategy
Optimise all customer interactions with your company by creating, designing and implementing an effective Customer Experience (CX) strategy.
We will help improve the customer experience at each stage of their journey with your brand. The process involves analysing customer needs and expectations, designing touchpoints and implementing the necessary changes in practice.
What will you gain?
- You will personalise your actions – a better understanding of your customers’ needs will allow you to tailor your offer, communication and service, which will increase customer engagement and loyalty,
- Exceed your customers’ expectations – a refined experience at every stage will ensure that you not only meet but exceed their expectations, building stronger loyalty and positive reviews,
- You will gain a competitive advantage – an excellent Customer Experience will distinguish you in the market, enhancing your company’s image and business value.
PARTNERSHIP
Dispel your doubts and discover our capabilities in practice
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Consultation
Make an appointment to speak to our user experience improvement expert.
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Workshop
Share all your needs and expectations during the initial workshops.
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Offer
Receive an offer and decide if you want to grow your business with us using technology.
Filip Wachowiak
Business Development Manager
FAQ
What customers ask most often?
CX impacts customer loyalty, conversion rates, and brand perception. Better experiences drive engagement and customer value.