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Banking & Fintech

Santander Consumer Bank

Online loans.
Automating the decision process for e-commerce online loans

ABOUT CLIENT

Who have we helped?

Santander Consumer Finance is a leading consumer finance company present in 16 European countries. More than 14,500 employees provide financial products and services to 18 million customers in 130,000 sales partners points.

PROJECT SUMMARY

What was the project about?

Online sales of financial products is currently a vital part of every modern bank strategy. The market success of digital products, specifically cash loans, is guaranteed by the ease of not only completing and submitting online applications, but also handling the whole process, remotely or on-site. Therefore Santander Consumer Bank approached Altkom Software to obtain complex solution based on Camunda BPMN to handle online loans applications integrated with e-commerce stores and stationary ones as well where employees can assist customer in quick loan application.

ABOUT challenge

What was the challenge?

  • Create an easy process of purchasing electronics on a loan during one visit to the store;​
  • Reduce the Call Center employees time in the process of proving cash loan;
  • Increase sales due to usability and simplicity of the system.
ALTKOM

What have we done?

OUTCOME & KEY RESULTS

What results did we get?

Implementation of the Digital Product Center system supporting business processes. It integrates with Bank systems through a dedicated service for user login Service bus – receiving information from the scoring engine, information from the decision engine, sending text messages and emails to clients, and confirming the status of ID verification payment.​

Satisfaction

Increased satisfaction of online customers and stores employees.

10x

10% increase in loan sales.

Simplicity

Quick adaptation to the specific requirements of new e-commerce partners.

TECHNOLOGIES

What technologies have we used?

Camunda

JAVA

Digital Product Center

it consulting

Openshift

Process Automation

Java

app dev

Angular

Process Automation

Apache Camel

app dev

Apache Kafka

Cloud

Elasticsearch

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