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Banking & Fintech

BNP Paribas

Camunda BPMN process automation.
Development and automation of omnichannel digital processes

ABOUT CLIENT

Who have we helped?

BNP Paribas is a universal bank listed on the Warsaw Stock Exchange. The bank offers savings and investment products, as well as a wide range of loans to individual customers. It provides enterprises with business finance solutions for domestic and international markets. The company’s mission is to offer, in a responsible way, innovative financial solutions that help customers change their world.

PROJECT SUMMARY

What was the project about?

There were 3 key challenges that aligned with bank’s new digital strategy: online sales of banking products without traditional paper applications, preparing the IT digital systems for sales peaks and fast product development during Covid19 pandemic. BNP Paribas needed to enable successful sales, cross-selling and upselling through the online channel in opposition to the long-term and costly product delivery that required the involvement of many parties in determining the shape of the process and implementation in many legacy systems. Due to the spread of information across many systems there were difficulties in providing clients with reliable advice. 

ABOUT challenge

What was the challenge?

  • Online sales of banking products without paper applications;
  • Preparation for sales peaks;
  • Fast product development during the Covid-19 crisis.
ALTKOM

What have we done?

OUTCOME & KEY RESULTS

What results did we get?

Digital Product Center based on Camunda BPMN resulted in one place of control for implementing and delivering products and sales processes to Online and Mobile platforms. DPC covers the necessary legacy systems and required integrations, thus providing e2e process orchestrations and minimizing the need for changes to the old systems architecture.

70%

Decrease of average time of customer problem-solving by 70%.

67%

67% reduction of incorrectly completed bank account opening applications.

30

Digitalization of more than 30 processes and counting.

TECHNOLOGIES

What technologies have we used?

Camunda

JAVA

Digital Product Center

it consulting

Bootstrap v3

app dev

Apache Camel

Process Automation

Angular

app dev

Apache Kafka

Cloud

Elasticsearch

comunda
quote

We have increased efficiency by introducing a fully automatic process that does not require human intervention. The new process is environmentally friendly and speeds up communication with our customers.

Rafał Karwecki

CIO BNP Paribas Group