Camunda BPMN process automation.
Development and automation of omnichannel digital processes
Who have we helped?
BNP Paribas is a universal bank listed on the Warsaw Stock Exchange. The bank offers savings and investment products, as well as a wide range of loans to individual customers. It provides enterprises with business finance solutions for domestic and international markets. The company’s mission is to offer, in a responsible way, innovative financial solutions that help customers change their world.
What was the project about?
There were 3 key challenges that aligned with bank’s new digital strategy: online sales of banking products without traditional paper applications, preparing the IT digital systems for sales peaks and fast product development during Covid–19 pandemic. BNP Paribas needed to enable successful sales, cross-selling and upselling through the online channel in opposition to the long-term and costly product delivery that required the involvement of many parties in determining the shape of the process and implementation in many legacy systems. Due to the spread of information across many systems there were difficulties in providing clients with reliable advice.
What was the challenge?
- Online sales of banking products without paper applications;
- Preparation for sales peaks;
- Fast product development during the Covid-19 crisis.
What have we done?
Implementation of Altkom’s own solution Digital Product Center based on Camunda BPMN ensued control of implementation and delivery products and sales processes to online and mobile platforms. DPC covers the necessary legacy systems and required integrations, thus providing E2E process orchestrations and minimizing the need for changes to the old systems architecture. As a result all processes regarding offering new services to current clients on the online banking platform (xsell processes) as well as offering new products to new customers (onboarding processes) were all digitalized and automated what enabled BNP Paribas to model and manage the product offer for individual customers in a quick and easy way. In addition, managed and monitored business processes provided valuable data and reports for the management purposes. The project resulted in 30 completely automatic processes with no requirement of manual management speeding up online communication for current and new customers.
What results did we get?
Digital Product Center based on Camunda BPMN resulted in one place of control for implementing and delivering products and sales processes to Online and Mobile platforms. DPC covers the necessary legacy systems and required integrations, thus providing e2e process orchestrations and minimizing the need for changes to the old systems architecture.
What technologies have we used?
CIO BNP Paribas Group
We have increased efficiency by introducing a fully automatic process that does not require human intervention. The new process is environmentally friendly and speeds up communication with our customers.