- CX, UX & UI
  Customer Experience
  
  UX Audit for Banking Apps
  
  UX Health Check
  18/06/2026 |
  10 min reading
  
  Even a mature banking app can become less effective at key moments in the process, when new features, regulatory requirements, business goals, and security start competing with the user’s need to complete a task simply and efficiently. Our UX audits for the financial sector show that some problems recur regardless of a bank’s operating model, organizational scale, or product team maturity. In this article, we discuss six problems that most often weaken users’ trust in a banking app.
  
  Kornelia Marczewska
- Data & AI
  
  Data & AI Services
  
  AI & Data for Banking
  
  AI & Data for Insurance
  
  Data & AI for Leasing
  
  Data Maturity Model
  
  14/04/2026 |
  9 min reading
  
  A new phase in thinking about AI is beginning in insurance. Not as a standalone tool for experiments, but as an element meant to work alongside the processes, data, and systems used every day. This shifts the focus away from the models themselves and toward how they are embedded in the organization, and MCP is one approach to addressing the challenges of the next stage of digital transformation.
  
  Łukasz Rauer
- Software Delivery
  
  Software Engineering
  
  Performance Engineering
  
  Security
  
  14/01/2026 |
  9 min reading
  
  Most financial institutions measure SLA levels and can demonstrate that their systems operate within agreed parameters. On paper, everything checks out: availability is high, response times stay within limits, reports are complete. And yet, one question keeps resurfacing, often without a clear answer: could the customer actually use the service at the moment they needed it?
  
  Kamil Młodystach
- Solutions
  Altkom Loan Origination
  
  Altkom Digital Banking Platform
  
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  Portals
  
  Claim Center
  
  Policy Center
  
  Product Factory
  LMG Försäkrings AB S.A., Polish Branch, needed a scalable system to support its health insurance operations. We implemented a solution based on Altkom Insurance Suite and AWS that supports group policy and claims management while...
- Banking
  Services for Banking
  
  Altkom Loan Origination
  
  Altkom Digital Banking Platform
  
  AI & Data for Banks
  
  Mobile Apps for Banking
  
  UX Audit for Banking Apps
  
  UX Health Check
  30/04/2026 |
  6 min reading
  
  In banks and leasing companies, the ROI of credit process digitization often runs into hidden costs. When those costs exceed the implementation itself, ignoring them becomes a material oversight. Drawing on industry insights, we explain why the most expensive stage of origination is not scoring or e-signature, but fragmented handoffs between teams. This article shows how leaders at top institutions are starting to measure these “invisible” costs and recover margins.
  
  Jakub Szeszko
- Insurance
  Services for Insurance
  
  AI & Data for Insurance
  
  Data Maturity Model
  
  Underwriting Automation
  
  Altkom Insurance Suite
  
  Portals
  
  Claim Center
  
  Policy Center
  
  Product Factory
  LMG Försäkrings AB S.A., Polish Branch, needed a scalable system to support its health insurance operations. We implemented a solution based on Altkom Insurance Suite and AWS that supports group policy and claims management while...
- Leasing
  Services for Leasing
  
  Altkom Digital Leasing Platform
  
  Data & AI for Leasing
  
  Data Maturity Model
  25/05/2026 |
  6 min reading
  
  Leasing companies have more and more data, reports, and BI tools, but they often lack a shared view of the customer, lease contract, risk, and portfolio. When teams work from different data definitions, decisions slow down, IT takes on the burden of reporting, and analytics and AI become difficult to scale. That is why this article presents six dimensions for assessing data maturity. They help bring structure to this area by identifying strengths, gaps, and priorities before the organization makes further investments in analytics and AI.
  
  Paweł Jabłoński
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Kamil Kopeć

IT Manager

IT Manager at Altkom Software

He is an IT manager and project manager specializing in delivering technology projects for the financial sector. He brings together experience in team management, software delivery, and business analysis. He has a particular interest in digital product development, the application of artificial intelligence in software engineering, and the practical adoption of emerging technologies within organizations.

Written by: Kamil Kopeć

26/08/2026 |
13 min reading

Working as an IT manager on projects for financial institutions, I have often heard some version of this statement: “We want to automate decisions, but we need to know what the system based them on.” In recent years, that tension has become even more pronounced. On the one hand, there is growing pressure to process applications faster and increase the share of automated decisions. On the other, institutions still need to be able to trace and reconstruct how each decision was made. And since, in financial services, “faster” cannot mean “we don’t know why,” how can institutions implement automated credit decisioning without creating a black box?

Kamil Kopeć
08/12/2025 |
9 min reading

The growing importance of user experience and the pressure to introduce new products quickly are pushing organizations to find ways to increase predictability and efficiency in their delivery processes. While brand books and logo usage guidelines have been standard for years, companies rarely have a tool that directly stabilizes and accelerates the development of digital solutions. A mature design system can determine competitive advantage and an organization’s ability to scale products.

Kamil Kopeć