- CX, UX & UI
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  UX Audit for Banking Apps
  
  UX Health Check
  18/06/2026 |
  10 min reading
  Even a mature banking app can become less effective at key moments in the process, when new features, regulatory requirements, business goals, and security start competing with the user’s need to complete a task simply and efficiently. Our UX audits for the financial sector show that some problems recur regardless of a bank’s operating model, organizational scale, or product team maturity. In this article, we discuss six problems that most often weaken users’ trust in a banking app.
  Kornelia Marczewska
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  AI & Data for Insurance
  14/04/2026 |
  9 min reading
  A new phase in thinking about AI is beginning in insurance. Not as a standalone tool for experiments, but as an element meant to work alongside the processes, data, and systems used every day. This shifts the focus away from the models themselves and toward how they are embedded in the organization, and MCP is one approach to addressing the challenges of the next stage of digital transformation.
  Łukasz Rauer
- Software Delivery
  
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  14/01/2026 |
  9 min reading
  Most financial institutions measure SLA levels and can demonstrate that their systems operate within agreed parameters. On paper, everything checks out: availability is high, response times stay within limits, reports are complete. And yet, one question keeps resurfacing, often without a clear answer: could the customer actually use the service at the moment they needed it?
  Kamil Młodystach
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  LMG Försäkrings AB S.A., Polish Branch, needed a scalable system to support its health insurance operations. We implemented a solution based on Altkom Insurance Suite and AWS that supports group policy and claims management while...
- Banking
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  Altkom Loan Origination
  
  Altkom Digital Banking Platform
  
  AI & Data for Banks
  
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  UX Audit for Banking Apps
  
  UX Health Check
  30/04/2026 |
  6 min reading
  In banks and leasing companies, the ROI of credit process digitization often runs into hidden costs. When those costs exceed the implementation itself, ignoring them becomes a material oversight. Drawing on industry insights, we explain why the most expensive stage of origination is not scoring or e-signature, but fragmented handoffs between teams. This article shows how leaders at top institutions are starting to measure these “invisible” costs and recover margins.
  Jakub Szeszko
- Insurance
  Services for Insurance
  
  AI & Data for Insurance
  
  Underwriting Automation
  
  Altkom Insurance Suite
  
  Portals
  Claim Center
  Policy Center
  Product Factory
  LMG Försäkrings AB S.A., Polish Branch, needed a scalable system to support its health insurance operations. We implemented a solution based on Altkom Insurance Suite and AWS that supports group policy and claims management while...
- Leasing
  
  Services for Leasing
  
  Altkom Digital Leasing Platform
  
  Data Maturity Model
  
  25/05/2026 |
  6 min reading
  Leasing companies have more and more data, reports, and BI tools, but they often lack a shared view of the customer, lease contract, risk, and portfolio. When teams work from different data definitions, decisions slow down, IT takes on the burden of reporting, and analytics and AI become difficult to scale. That is why this article presents six dimensions for assessing data maturity. They help bring structure to this area by identifying strengths, gaps, and priorities before the organization makes further investments in analytics and AI.
  Paweł Jabłoński
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Kornelia Marczewska

UX Designer

Kornelia Marczewska, UX Designer

Jako UX Designerka / UX Researcherka skupia się na tworzeniu cyfrowych rozwiązań, które są wartościowe i intuicyjne dla osób z nich korzystających — tak, by ułatwiać im życie i zmieniać świat na lepsze małymi krokami.

Wśród jej pięciu najsilniejszych talentów Gallupa znajdują się: Woo, Maximizer, Ideation, Empathy i Achiever. Ta kombinacja naturalnych talentów pozwala jej wczuwać się w potrzeby użytkownika, tworzyć pomysły oparte na głębokim zrozumieniu jego potrzeb i emocji oraz dostarczać rozwiązania najwyższej jakości.

Written by: Kornelia Marczewska

18/06/2026 |
10 min reading
Even a mature banking app can become less effective at key moments in the process, when new features, regulatory requirements, business goals, and security start competing with the user’s need to complete a task simply and efficiently. Our UX audits for the financial sector show that some problems recur regardless of a bank’s operating model, organizational scale, or product team maturity. In this article, we discuss six problems that most often weaken users’ trust in a banking app.
Kornelia Marczewska
01/12/2025 |
12 min reading
“Our app needs to be more modern” - this sentence still too often opens conversations in financial institutions’ conference rooms, steering teams toward rushed decisions: refreshing the interface, adding new features, or launching yet another digital channel. Meanwhile, from the perspective of organizations focused on long-term growth and stability, there is a far more effective question that should open every discussion about change.
Anna Rennert
16/10/2025 |
14 min reading
Artificial intelligence is steadily redefining the customer service model in banking. According to Gartner’s forecasts, by 2026 conversational AI will enable financial institutions to reduce contact center operating costs by up to $80 billion¹. Meanwhile, 2025 marks a turning point for the large-scale adoption of generative AI as a key tool for enhancing the quality, efficiency, and personalization of customer interactions². Let’s take a closer look at how banks are leveraging this potential—and why conversational interfaces are becoming a strategic pillar of modern banking.
Kornelia Marczewska