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8 min reading
What role will AI play in the automation of the complaints process in insurance companies?
Insurance companies face a challenge – although the number of insurance complaints on the Polish market has not shown a clear upward trend in recent years, demanding regulations and technological advances indicate that traditional management methods are becoming insufficient. Customers expect quick responses, while non-compliance with regulations can lead to serious consequences. Is there a way to improve the quality of service and meet legal requirements at the same time? Artificial intelligence (AI) offers break through solutions – by automating complaints processes, it helps insurers operate more efficiently, build customer trust and gain a competitive advantage.
Marta Rutkowska
