18/06/2026 |10 min reading Where does a banking app lose customers? 6 problems we regularly see in UX audits Even a mature banking app can become less effective at key moments in the process, when new features, regulatory requirements, business goals, and security start competing with the user’s need to complete a task simply and efficiently. Our UX audits for the financial sector show that some problems recur regardless of a bank’s operating model, organizational scale, or product team maturity. In this article, we discuss six problems that most often weaken users’ trust in a banking app.
14/04/2026 |9 min reading From AI experiments to real processes: what MCP can offer insurers A new phase in thinking about AI is beginning in insurance. Not as a standalone tool for experiments, but as an element meant to work alongside the processes, data, and systems used every day. This shifts the focus away from the models themselves and toward how they are embedded in the organization, and MCP is one approach to addressing the challenges of the next stage of digital transformation.
14/01/2026 |9 min reading When SLAs don't deliver: the gap between IT stability and real customer protection in finance Most financial institutions measure SLA levels and can demonstrate that their systems operate within agreed parameters. On paper, everything checks out: availability is high, response times stay within limits, reports are complete. And yet, one question keeps resurfacing, often without a clear answer: could the customer actually use the service at the moment they needed it?
More details Insurance platform for LMG Försäkrings AB S.A. LMG Försäkrings AB S.A., Polish Branch, needed a scalable system to support its health insurance operations. We implemented a solution based on Altkom Insurance Suite and AWS that supports group policy and claims management while...
30/04/2026 |6 min reading The most expensive stage of the loan process? The one that no one counts In banks and leasing companies, the ROI of credit process digitization often runs into hidden costs. When those costs exceed the implementation itself, ignoring them becomes a material oversight. Drawing on industry insights, we explain why the most expensive stage of origination is not scoring or e-signature, but fragmented handoffs between teams. This article shows how leaders at top institutions are starting to measure these “invisible” costs and recover margins.
More details Insurance platform for LMG Försäkrings AB S.A. LMG Försäkrings AB S.A., Polish Branch, needed a scalable system to support its health insurance operations. We implemented a solution based on Altkom Insurance Suite and AWS that supports group policy and claims management while...
25/05/2026 |6 min reading How to assess data maturity in a leasing company: six dimensions of evaluation Leasing companies have more and more data, reports, and BI tools, but they often lack a shared view of the customer, lease contract, risk, and portfolio. When teams work from different data definitions, decisions slow down, IT takes on the burden of reporting, and analytics and AI become difficult to scale. That is why this article presents six dimensions for assessing data maturity. They help bring structure to this area by identifying strengths, gaps, and priorities before the organization makes further investments in analytics and AI.
