CHALLENGES
Here’s what typically holds banks back in similar situation:
The current app is overloaded with features and unintuitive, increasing user frustration and driving up churn.
The UX doesn’t reflect actual banking processes – every change costs time and money.
There’s no room to test new features, personalise experiences or optimise the customer journey.
Integrating with CRM systems, AI or scoring engines is costly – or not feasible at all.
The app has lost its competitive edge. It simply exists.
SOLUTION
We’ve developed a set of services that enable you to modernise or completely refresh your existing mobile app – without starting from scratch.
From complexity to clarity.
Optimisation of the app’s visual and functional layers starts with identifying what slows users down or causes frustration.
We simplify excessive screens, improve navigation and interactions – all based on what already works, without radical changes. The result? An intuitive experience that genuinely boosts engagement and lowers churn.
UX that enables, not obstructs.
Improvements are introduced with banking processes in mind – not from a design perspective, but across sales, service, onboarding and compliance.
We analyse where the current UX doesn’t reflect real user behaviour or internal requirements. Interfaces are modernised with respect for existing organisational and architectural constraints.
Change becomes easier — the app stops being the bottleneck.
The app becomes more flexible – ready for A/B testing, personalisation and continuous iteration.
We replace rigid structures with a layered, component-based model. Instead of a costly rebuild, we create room for scaling and experimentation without disrupting existing systems.
Mobile banking is finally customer-aware.
AI capabilities can be added to the existing app – from smart product recommendations to conversational user interfaces.
We integrate chatbots, voicebots and AI engines as real support tools for service and sales – not just nice-to-haves. With app data and CRM or scoring integration, personalisation reaches a level that drives both conversion and engagement.
Regulations are no longer a constraint.
Modernisation can bring your app in line with today’s regulatory and security requirements – without rebuilding the entire infrastructure.
We ensure compliance with PSD2, GDPR and AML, and strengthen protection in accordance with OWASP, SCA and supervisory guidelines (e.g. KNF). The result: an audit-ready app built with trust and risk in mind.
Legacy and innovation start working together.
New features can be tailored to your existing ecosystem – so the app works with CRM, scoring, AML or AI systems already in place.
No need for expensive backend changes. We work within your current infrastructure, reducing implementation time and risk. Integration is layered, efficient and disruption-free.
Mobile is no longer a side channel — it’s driving growth.
A mobile app revamp is more than just a design update – it’s a strategic shift in how mobile supports your business model.
A well-designed app increases mobile-driven sales, improves NPS and ARPU and lowers acquisition and service costs.
We modernise mobile banking apps – comprehensively or step by step, depending on your needs.
In 2025, we delivered a new mobile app for Bank Al Jazira – a retail and commercial banking institution operating in the GCC region.
The project was very well received by users — with an average rating of 4.8/5 on Google Play —
and also recognized by the industry: the app won the Best Digital CX – Account Opening & Customer Onboarding – Saudi Arabia award at the Digital CX Awards 2025.
PARTNERSHIP
Talk to an expert
Let’s discuss why your current app no longer meets the expectations of your business or your users.
Diagnosis & workshop
Together we’ll look into UX issues, technical limitations and business needs. No obligations – just real value.
Modernisation proposal
You’ll receive a clear recommendation: what’s worth changing, what can stay and what could be integrated to make your app perform better.
Filip Wachowiak
Business Development Manager
